Terms of Service

These are the terms that govern your use of Rimembo. By creating an account or using the app, you’re agreeing to them. If you’re not sure about anything here, feel free to reach out at legal@rimembo.com before getting started.

1. What is Rimembo?

Rimembo is a personal memory and storytelling app. It helps you capture the things that matter — moments, habits, stories, the things you’d rather not lose — by recording your voice or writing them down. Our AI then turns what you captured into a written story you can keep, search, and revisit.

Rimembo also includes:

• Predictions — an AI feature that reads across your saved memories to offer a reflective estimate about a question you ask about your own life.
• Challenges — a way to turn a prediction into a commitment you track over a set period, and mark yourself as having kept or missed.
• Sharing cards — a way to turn a memory into an image you can save or share, if you choose to.

Rimembo is a mobile app for iOS and Android. We don’t offer a web version, and we may add, change, or retire features over time as described in Section 14.

2. Who can use Rimembo?

You need to be at least 13 years old to use Rimembo. If you’re under 18, you need a parent or guardian’s permission first.

If you live in the European Union, the minimum age for consenting to online services on your own varies by country (between 13 and 16). If you’re below that age where you live, a parent or guardian must give permission on your behalf.

By signing up, you’re confirming that you meet these requirements and that the information you provide is accurate.

3. Your account

When you create an account, you’re responsible for keeping your login details safe. If someone else gets access to your account, let us know right away at legal@rimembo.com.

Keep your information up to date — an accurate email address means we can reach you when it matters. Each person gets one account, and accounts aren’t transferable.

Your handle. Every account gets a public-style handle (like @your.name_123). You can change it, subject to availability. We may reclaim or change a handle that impersonates someone, infringes a trademark, is offensive, or is being held purely to prevent others from using it.

If you sign in with Apple or Google, your access to Rimembo depends on that account continuing to exist. If you lose access to it, you may lose access to Rimembo — so keep the recovery details for that account current too.

4. What you can and can’t do

Rimembo is for personal, non-commercial use. You can use it to capture memories, build your story, and share moments with people close to you.

A few things we ask you not to do:

• Upload content that’s harmful, abusive, illegal, or misleading.
• Pretend to be someone you’re not.
• Try to access another user’s account or private memories.
• Use bots or automated tools to scrape or extract data.
• Attempt to reverse-engineer or copy our code.
• Send spam or anything that could harm the platform or other users.
• Work around the usage limits described in Section 10, or use multiple accounts to do so.
• Use Rimembo to build a competing product, or to train a machine-learning model on anything you take from it.

5. Recording other people

This one matters, because Rimembo works with your voice.

When you record a memory, other people’s voices, names, or private details may end up in it. You’re responsible for making sure that’s OK. In many places it’s against the law to record someone without their knowledge or consent, and the rules differ from country to country.

Before you record someone, or capture a conversation, make sure you have their permission. If someone asks you to remove a memory that includes them, please do — and if they contact us directly at legal@rimembo.com, we may need to act on it ourselves.

6. Your content

Everything you create in Rimembo — your recordings, your notes, the stories built from them — belongs to you. We don’t claim ownership over any of it.

By using the app, you give us permission to store and process your content only so we can provide the service to you. In practice, that means:

• storing your recordings and text securely;
• sending them to our AI providers to transcribe them and write your story (see Section 7);
• reading across your saved memories when you ask for a prediction, so the answer reflects your actual life;
• showing your content back to you, and generating a sharing card when you ask for one.

That’s the whole of it. We don’t use your memories for advertising, we don’t sell them, and we don’t use them to train AI models — ours or anyone else’s.

You’re responsible for the content you upload. If something you’ve shared violates these terms or the law, we may need to remove it — and we’ll tell you when we can.

7. AI features, and their limits

Rimembo uses AI to do three things: transcribe what you said, rewrite it as a story, and generate predictions.

How it works. To do this, your recording or text is sent to our AI provider, Google (Gemini), processed, and returned. Your content is processed under business terms that do not permit it to be used to train their models. We may change AI providers over time; if we do, the same conditions will apply.

AI gets things wrong. Transcription can mishear words. The story it writes is an interpretation of what you said, not a verbatim record — it may smooth over details, or state something you didn’t quite mean. Always review what the AI produces before you rely on it. Your original recording and raw transcript are kept alongside the story, so you can always check what you actually said.

Predictions: what they are, and what they are not

A Rimembo prediction is an AI-generated estimate, produced for reflection and motivation. It is generated by an artificial intelligence system from the memories you have saved and the question you asked. It is not a forecast, and it is not advice.

The percentage is not a measured probability. It carries no statistical, scientific, actuarial, or clinical validity. It is not calculated from population data, research, or any verified model of how the world works — it is a language model’s impression, expressed as a number because a number is easier to read. Please don’t mistake the precision of the figure for accuracy.

It is not medical. Rimembo is not a medical device, and predictions are not intended for the diagnosis, prognosis, prevention, monitoring, or treatment of any medical condition. If you ask a question touching your health, your body, your mind, or your mortality, treat the answer as a reflection prompt and nothing more. Never use it to decide anything about your health, medication, or care — talk to a doctor.

It is not financial, legal, or professional advice. Rimembo is not a financial adviser, investment service, insurer, lawyer, therapist, or counsellor, and using it creates no professional or fiduciary relationship. Don’t use a prediction to decide about money, investments, insurance, contracts, legal matters, employment, or relationships. For any of those, consult someone qualified.

Predictions can contradict themselves. Ask the same question twice and you may get two different answers. That is how these systems work, not a fault to be reported — and it is a good reason not to lean on any single number.

They only know what you saved. A prediction is drawn from the memories in your account, which are partial by nature. Anything you never recorded is invisible to it, and gaps in what you saved will shape the answer without saying so.

Questions about other people. If your question involves someone else, the answer is not an assessment of that person and shouldn’t be treated or shared as one. Please don’t use Rimembo to draw conclusions about anybody but yourself.

Your decisions are yours. You are solely responsible for anything you do after reading a prediction, and we are not liable for the outcome of decisions you take in reliance on one, to the extent the law allows.

Not for wagering. Predictions must not be used for betting, gambling, or any wager, or offered to others as a basis for one.

If a prediction upsets you. An answer about your future — your health, your relationships, how your life turns out — can land harder than expected. It is a guess made by software, and it says nothing true about what will happen to you. If it leaves you distressed, please talk to someone you trust or a qualified professional; see Section 8.

Challenges are yours to run

A challenge is a commitment you set for yourself and mark for yourself — we don’t verify outcomes, and marking one kept or missed changes nothing except your own record of it.

Please don’t commit to anything that could harm you. Rimembo doesn’t assess whether a challenge is safe, sensible, or right for you, and it has no way to know your circumstances. If a challenge touches your health, your body, your finances, or anyone else’s wellbeing, that’s entirely your judgement and your responsibility — and worth checking with a professional first. We’re not liable for what happens while you pursue one.

Notifications and reminders

You can ask Rimembo to remind you to record a memory, and turn those reminders off at any time in Settings. Please don’t rely on them for anything that matters: notifications depend on your device, your operating system, and services we don’t control, and they can be delayed or fail to arrive entirely. They’re a nudge, not a guarantee.

8. Sensitive memories

People use Rimembo to record things that matter, and sometimes that means grief, illness, loss, or difficult periods of life.

Rimembo is a place to keep those memories. It is not a therapy, counselling, crisis, or medical service, and nothing in the app — including anything the AI writes — should be treated as clinical or psychological support. If you’re struggling, please reach out to a qualified professional or a crisis service in your country.

9. Sharing and privacy

You control who sees your content. Your memories are private by default. They stay that way unless you deliberately share them — by creating a sharing card and sending it, or by showing them to someone.

Once you share something outside Rimembo, we can’t control where it goes or pull it back. Please think about that before sharing anything that includes other people.

For the full picture of what we collect, why, and how long we keep it, see our Privacy Policy.

10. Free and paid plans, and usage limits

Rimembo has a free tier and a paid subscription (Rimembo Premium). The free tier includes limits on how many memories you can store and create, how long a recording can be, and how many predictions and challenges you can run. Premium raises or removes those limits.

Current limits and prices are always shown in the app. We may adjust the limits of the free tier as the service develops — if we reduce them in a way that affects memories you’ve already saved, we’ll tell you first and give you a way to keep or export what you have.

11. Subscriptions, billing, and cancellation

Where you buy matters. If you subscribe inside the iOS or Android app, your purchase is processed by Apple or Google, under their terms — not by us directly.

That means:

• Billing and renewal are handled by Apple or Google. Your subscription renews automatically at the end of each period unless you cancel.
• To cancel, use your Apple ID subscription settings or your Google Play subscription settings. Cancelling inside Rimembo alone won’t stop the billing, and deleting the app doesn’t cancel your subscription.
• Refunds are requested from Apple or Google, according to their policies. We can’t issue refunds for purchases we didn’t process, though we’ll help where we can.

Cancellation takes effect at the end of your current billing period, and you keep Premium until then. We don’t offer prorated refunds for a period already started, except where the law requires it or where we decide, case by case, that it’s fair.

Price changes. If we change subscription pricing, we’ll give you at least 30 days’ notice, and you’ll be able to cancel before the new price applies.

Your right to change your mind (EU/EEA). If you’re a consumer in the EU or EEA, you normally have 14 days to withdraw from a distance contract. Because a subscription gives you immediate access to Premium features, by subscribing you ask us to start the service straight away and acknowledge that you lose that withdrawal right once it’s fully performed. Where the withdrawal right still applies, contact legal@rimembo.com.

12. Keeping your memories, and getting them out

We know what Rimembo is holding for you, so we want to be straight about this.

We take care, but we’re not your only backup. We store your content on Google Cloud infrastructure with the protections described in our Privacy Policy. But no service is immune to failure, and you should keep your own copies of anything you’d be devastated to lose. Rimembo is not a backup service, and Section 17 limits what we owe you if content is lost.

“Save forever” is our intention, not a guarantee. We built Rimembo to keep things for the long term and we mean it — but we can’t promise a service will exist indefinitely, and no honest company can.

If we ever shut Rimembo down, we’ll give you at least 60 days’ notice by email and in the app, and a way to export your memories before the service ends. If we’re ever acquired, your content moves with the service under these terms and our Privacy Policy.

Getting your data out. You can ask us for a copy of your content at any time at legal@rimembo.com.

13. Deleting things

Deleting a memory removes it, its recording, and the story built from it. Deleting your account removes everything: your memories, recordings, predictions, challenges, your handle, and your profile.

This is permanent, and we can’t undo it. There’s no recovery window and no archive we can restore from — that’s a deliberate privacy decision, not an oversight. Copies may remain briefly in our encrypted backups before they age out, and we may keep a minimal record where the law requires it (for example, tax records of a payment).

Deleting your account does not cancel a subscription bought through Apple or Google — cancel that separately, as described in Section 11.

Accounts nobody uses. If an account goes unused for a very long time, we may eventually close it and delete its content — we can’t hold data indefinitely for someone who is never coming back, and privacy law expects us not to. We won’t do it quietly: we’ll email the address on the account at least 30 days beforehand, and simply opening the app is enough to keep it. Accounts with an active paid subscription are never closed this way.

If something happens to you. This is a memory app, so it’s worth saying plainly. Rimembo accounts are personal and can’t be transferred, and we can’t give anyone else access to your memories after your death — not family, not an executor — because we have no way to verify who someone is or what you would have wanted, and your memories may involve other people too.

If you want someone to have your memories, the way to do it is to keep your own copies, or to leave your account credentials with someone you trust as part of your own arrangements. Where the law requires us to act on a valid legal order about a deceased person’s data, we will. Contact us at legal@rimembo.com.

14. Availability and changes to the service

We work hard to keep Rimembo running, but we can’t promise it will always be available. Occasionally we take the service offline for maintenance or updates, and sometimes things happen outside our control. We’ll give notice of planned downtime where we can.

We may change, add, or remove features over time. If we remove something significant that you rely on, we’ll give reasonable notice.

Rimembo depends on third-party services — cloud hosting, AI processing, app stores, payment processing, notifications — and an outage or change at one of them can affect the app.

15. Third-party services

Rimembo connects to services we don’t operate, including Google Firebase (accounts, database, storage), Google Gemini (AI processing), Apple and Google (sign-in and payments), RevenueCat (subscription management), and OneSignal (notifications). Their own terms and privacy practices apply to what they do, and we’re not responsible for how they operate.

The current list of providers and what each one handles is kept in our Privacy Policy.

If you downloaded Rimembo from the App Store

These terms are between you and us — Apple is not a party to them. Apple has no obligation to provide support for Rimembo, and any questions or complaints about the app come to us at legal@rimembo.com, not to them. Apple isn’t responsible for the app, for any claim that it fails to conform, or for any third-party claim that it infringes intellectual property rights; those are ours to handle, as set out in these terms. Apple and its subsidiaries may enforce these terms against you as a third-party beneficiary.

You also confirm that you aren’t located in a country subject to a US Government embargo or designated as a “terrorist supporting” country, and that you aren’t on any US Government list of prohibited or restricted parties. Your use of Rimembo must comply with any applicable third-party terms, including your mobile data plan.

16. No warranties

Rimembo is provided “as is”. We do our best, but we can’t guarantee that the service will always work perfectly, that it will be free of errors, that AI output will be accurate, or that it will meet every expectation. To the extent permitted by law, we disclaim all implied warranties.

Nothing here affects the legal rights you have as a consumer, which we can’t exclude.

17. Limitation of liability

If something goes wrong, our liability to you is limited. We’re not responsible for indirect or consequential losses — lost profits, lost opportunities, or reputational harm — even if we were aware something could go wrong.

Our total liability for any claim won’t exceed the greater of what you paid us in the 12 months before the claim, or €50.

What we never limit. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that can’t be limited under the law that applies to you. If you’re a consumer, your mandatory legal rights come first, and nothing here overrides them.

18. Your responsibility to us

If your actions cause a claim or cost against Rimembo — because of your content, your use of the service, or a breach of these terms — you agree to cover us for that, including reasonable legal fees. If you’re a consumer, this applies only to the extent the law allows.

19. Our intellectual property

The Rimembo app, name, logo, design, and software are ours. These terms don’t give you any right to use our brand or materials without our written permission.

If you send us feedback or suggestions, we can use them freely to improve Rimembo, without owing you anything for it.

20. Reporting content, and closing accounts

Reporting. If you believe content on Rimembo infringes your rights, includes you without your consent, or breaks these terms, contact us at legal@rimembo.com with enough detail to identify it. We’ll review it and respond.

Closing your account. You can delete your account at any time from your account settings, as described in Section 13.

We may suspend or close your account if we believe you’ve broken these terms, acted fraudulently, or for other legitimate operational reasons. Where we can, we’ll tell you first and give you a chance to respond or export your content. If we close your account without good reason, we’ll refund any unused part of a subscription you paid for.

21. Governing law and disputes

These terms are governed by Portuguese law, and disputes will be handled by the courts of Portugal.

If you’re a consumer in the EU, this doesn’t take away your rights: you keep the protection of the mandatory laws of the country you live in, and you can bring a claim in your local courts.

Before anything formal, please contact us at legal@rimembo.com — we’d much rather sort things out directly and will respond as quickly and fairly as we can.

Other routes. EU consumers can use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr. Consumers in Portugal may also refer a dispute to an approved consumer arbitration body — details at www.consumidor.gov.pt.

22. General

Changes to these terms. We may update these terms from time to time. When we do, we’ll update the date at the top and notify you by email or in the app. For significant changes, we’ll give at least 30 days’ notice before they take effect. Continuing to use Rimembo after that means you accept them; if you don’t agree, you can close your account before they apply.

If part of these terms doesn’t hold up, the rest still applies.

If we don’t enforce something straight away, we haven’t given up the right to enforce it later.

We may transfer these terms to another company if Rimembo is sold or reorganised; your rights stay the same. You can’t transfer your account or these terms to someone else.

Events outside our control. We’re not responsible for failures caused by things we can’t reasonably control — outages at our providers, network failures, natural events, or government action.

These terms, together with our Privacy Policy, are the whole agreement between us about Rimembo.

Language. These terms are written in English. If we publish a translation and the versions disagree, the English version applies, unless the law where you live says otherwise.

23. Get in touch

Questions about these terms? Just reach out.

Email: legal@rimembo.com

Website: www.rimembo.com